Refund Policy

Last updated: [Date, e.g., November 6, 2025]

Overview

Thank you for choosing **CODESAAR DIGITAL (MOKENA SKILLS PRIVATE LIMITED)** ("Company", "we", "us", or "our") for your CODESAAR DIGITAL service (the "Service"). Our goal is to provide a transparent and clear policy regarding refunds.

Due to the nature of our digital service and the costs associated with platform access, API provision, and third-party charges (from Meta), we have a strict **no-refund policy**. Please read the details below carefully.

1. Subscription Fees (Our Platform Fee)

Our Service is billed on a subscription basis (Monthly or Yearly). These subscription fees are for access to our platform, dashboard, features, and support.

• **All subscription fees are non-refundable.** When you purchase a monthly or yearly plan, you are paying for the entire billing period upfront.
• We do not provide refunds or credits for any partial subscription periods, unused time, or if you decide to stop using the Service before the end of your billing cycle.
• It is your responsibility to cancel your subscription if you no longer wish to use the Service.

2. Meta Conversation Fees (Auto-debited by Meta)

Our Service connects you to the Meta WhatsApp API, which incurs its own conversation fees. These are the per-message charges billed directly by Meta (e.g., ₹0.78 for Marketing, ₹0.125 for Utility, or a separate fee for Authentication messages).

• These fees are billed directly by Meta to the payment method (e.g., credit/debit card) you provide to them during the API setup process.
• **We do not collect, process, facilitate, or refund these fees.**
• Any billing disputes, refund requests, or questions regarding Meta's charges must be directed to Meta. We are not responsible for and cannot issue any refunds for charges made directly by Meta.

3. How to Cancel Your Subscription

You may cancel your subscription at any time to prevent future billing. You can do this by contacting our support team at **SUPPORT@CODESAAR.IN**.

Your subscription will remain active until the end of your current paid billing period (monthly or yearly), after which it will not be renewed. You will not be charged again, but you will not be refunded for the current period's payment.

4. Exceptions

The only exception to this policy is if a billing error for **Our Subscription Fee** is identified on our part. If you believe you have been charged incorrectly *by us*, you must contact our support team within seven (7) days of the charge. We will investigate the issue and, if a billing error is confirmed by us, we will issue a credit or refund at our sole discretion.

5. Contact Us

If you have any questions about this Refund Policy, please contact us before making a purchase.

• **By email:** SUPPORT@CODESAAR.IN
• **By visiting this page on our website:** index.php#contact
• **By phone number:** 9983132782